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It is very important to us that you have a good experience and enjoy our products. If at any time you are unsatisfied with our products or customer service please contact us immediately and we will work to resolve the issue. We may ask for products to be returned so we can examine the problem but will do so at our expense. Your feedback is critical to our success. If you have any complaints or concerns please email Mo directly at michelle@mosfudgefactor.com or  you may call 413-625-6645 to speak to us in person.